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Frequently Asked Questions
Early Childhood School Pictures
Proof Program
| Q. | What are the difference between your Prepay Programs and Proof Programs? |
| A. | In our tradional school picture program we typically take several pictures of a single pose - generally with the child seated. We offer either the seated pose, or a head and shoulder version of that pose. The primary factor in choosing the picture to print is which smile is best. Parents typically purchase a single pose. Our packages focus on a single pose, and often include a class picture. In this case, we offer a prepay option. For our spring program, we use multiple, very distinct poses. Parents may choose one, two, or even three poses. Poses may be combined to make collages. Sometimes the poses are of one child, sometimes more than one. With so many options, we would rather have the parents make the choices from proofs. |
| Q. | Where can I see my child's poses? |
| A. | ProEventPhoto will provide you with two ways to view the portraits before choosing. You can view your portraits online at ProEventPhoto.com. To view, you will need the school password. Enter the child’s last name only, not the class. You may place an order online. Or, view paper proofs, returned to the school. You may place an order using the paper proofs by mailing the form to ProEventPhoto with payment. Some schools also require an individual password. This password will be issued with the paper proofs. For security reasons, these passwords cannot be given out over the phone. If you lose this password, please contact the school. |
| Q. | What is the difference between a jumbo wallet and an exchange wallet? |
| A. | A jumbo wallet is 2½ inches by 3½ inches – about the size of a credit card. An exchange wallet is half that size – 1 7/8 inches by 2½ inches. |
| Q. | What does retouching do? |
| A. | Retouching normally removes blemishes and scratches. Generally, we try to leave permanent features such as moles and remove temporary blemishes. If you have something special you would like us to work on, please make a note. |
| Q. | I would like to have a picture of my two children together. How do I let you know? |
| A. | The flier which announced picture day included a section to request family portraits. Please fill it out and give it to the teacher or office so that we are aware of your request. Sibling pictures are done as time is available. First priority is given to keeping to the established schedule to minimize classroom disruption. |
| Q. | My child was sick on picture day. My child is part-time and does not attend on the day scheduled for his class, and I cannot bring him in that day. I forgot it was picture day and so my daughter was not dressed the way I wanted her for picture day. We were having a bad hair day on picture day. My child was having a bad day and was grumpy for picture day. |
| A. | If your school is having a multiple-day shoot, you may bring the child on another day. Please be patient as it will be necessary to work you in around the class schedule. You may also wish to consider an in-studio retake. Please call us at 216-991-6686 to schedule an appointment. There is no charge for the make-up sitting. Note the an in-studio sitting may happen before picture day at the school. |
| Q. | When do I need to place my order? |
| A. | Your school may have an "order by" date. If you order by that date, your order will be returned to the school. If you place an order later, you may choose to pick up your order at MotoPhoto in Shaker Heights, or have it shipped to you for an additional fee. Of course, if you order early and would prefer that the order be shipped or held for pick up, please let us know. |
| Q. | I would like to sit down and discuss the pictures and my options with someone before placing my order. Can I just stop by your store? |
| A. | We ask that you make an appointment for this purpose, so that we can be sure that a trained person is available to work with you. You may make an appointment by calling the store at 216-991-6686, or online at motophotoshakerheights.com. |
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